If you live, work, invest, or manage property in Dubai, the Dubai Smart Police Station (SPS) makes everyday police services fast, private, and available on your schedule. Think of it as a 24/7, self-service police station—no counters, no queues—where you authenticate, submit documents, speak to an officer via secure video when needed, and walk away with instant receipts or certificates.

Also known as the Smart Police Service Center, SPS Dubai is an official Dubai Police channel (Arabic: مركز الشرطة الذكي) recognized as the world’s first fully unmanned police station. You’ll find branches across the city in malls, free zones, community hubs, and waterfront destinations.

What is a Smart Police Station—and why it matters

• Open 24/7: Access services around the clock without waiting for office hours.
• Self-service by design: Touchscreens, scanners, and digital signatures replace paperwork.
• Private video assistance: For services that need verification, you connect with an officer in a confidential booth.
• Multilingual and accessible: Interfaces typically support Arabic, English, and other major languages, with inclusive access for People of Determination.
• Citywide network: Stations are embedded where you live and move—reducing travel and saving time.

Services you can complete at an SPS (Smart Police Stations)

Most routine police tasks fall into four categories. The exact menu can evolve, but these are the staples you’ll find across SPS locations.

Criminal and security services

• Report a crime, open a non-emergency case, or request victim support
• Report lost items or submit found property
• Follow up on an existing case and upload documents
• Tourism police assistance for visitors; anonymous tips through smart reporting tools

Traffic services

• Report a minor traffic accident and get an official report for insurers
• Pay traffic fines and check traffic records
• Request traffic-related certificates and accident histories

Certificates and permits

• Police Clearance Certificate (Good Conduct Certificate) for employment, licensing, or immigration
• Case status and no-objection letters, as applicable
• Community/event permits where available

Community and convenience

• Home security while on vacation (house watch) registration
• Lost-and-found handling and pickup coordination
• General inquiries with a live video officer

How to use a Dubai Smart Police Station (step-by-step)

Every SPS is designed to be intuitive. You can be in and out in minutes if you arrive with the right documents.

1. Choose language and service: Pick Criminal, Traffic, or Community from the main screen.
2. Authenticate: Scan your Emirates ID (residents) or enter passport details (visitors).
3. Provide details: Fill forms on-screen, upload photos or documents via the built-in scanner.
4. Video assistance: For services that need verification, a secure live video session connects you to an officer in a private booth.
5. Pay fees (if any): Settle charges via card or contactless; some kiosks may offer cash options depending on the location.
6. Finish and receive: Get instant e-receipts and, where applicable, printed confirmations or certificates.

Filing a non-emergency police report

1. Select your language and “Report a Crime / Incident.”
2. Authenticate with Emirates ID or passport.
3. Choose the report type (e.g., theft, loss, other non-urgent matter).
4. Enter the details; upload any evidence (photos, documents). A live officer can join via video if required.
5. Review, sign electronically, and submit.
6. Receive your report number and digital receipt for follow-up.

Reporting a minor traffic accident

1. Park safely (or use a Drive-through SPS if available).
2. Authenticate and choose “Report Minor Accident.”
3. Enter vehicle and location details; upload photos if prompted.
4. Confirm facts; the system issues an insurer-ready accident report.
5. Download or print the digital report immediately.

Paying traffic fines

1. Go to Traffic Services and retrieve fines by Emirates ID, license, or plate.
2. Review and pay securely.
3. Receive an instant e-receipt (and printed confirmation if needed).

Getting a Police Clearance Certificate (Good Conduct)

1. Select Certificates and Permits → Police Clearance.
2. Authenticate and confirm the purpose (employment, licensing, immigration, etc.).
3. Upload any requested documents and pay fees.
4. Processing times vary by verification needs; you’ll receive the certificate digitally.

Station formats you’ll see in Dubai

Format	Best for	Highlights
Walk-in SPS	Full-service visits (reports, certificates, case follow-ups)	Private cabins, video with officers, scanning/printing on site
Drive-through SPS	Quick tasks (traffic fines, certain certificates) without leaving your car	Ultra-fast flows, ideal for repeat tasks
Self-service kiosks (micro-SPS)	Core services in high-traffic spots	Compact footprint, fast access
Virtual Police Station (VPS)	Video-enabled services at partner sites (universities, free zones, residential communities)	Staff-free; remote officer support as needed
Floating SPS	Islands and coastal developments	Waterfront access; same 24/7 service model

Who can use the SPS—and what to bring

• Residents: Authenticate with Emirates ID; bring related case or vehicle details if applicable.
• Visitors and tourists: Use passport details; a local mobile number helps with verification (video assistance can guide alternatives).
• Companies: Authorized representatives can request employee certificates, submit reports, or manage fleet-related documentation.

Pack these for a smooth visit: Emirates ID or passport, supporting documents (photos, letters, case numbers), and a card/contactless payment method.

Dubai Smart Police Station locations and “near me” options

Smart Police Stations are embedded across Dubai in residential communities, business districts, free zones, and visitor hotspots. Public tours frequently highlight locations such as City Walk, Dubai Design District (d3), Dragon Mart, and a floating SPS serving offshore developments. Free-zone hubs like Dubai Airport Freezone (DAFZ) also host branches for on-premise access.

• Find the nearest SPS: Use the Dubai Police app or the official locator at sps.dubaipolice.gov.ae.
• Check services before you go: Menus can vary slightly by format (walk-in, drive-through, kiosk).
• Get directions and parking: Many SPS locations sit inside or next to malls and community centers with on-site parking.

Tip for homebuyers and tenants: when comparing neighborhoods, note proximity to an SPS or VPS. For families, frequent travelers, and corporate tenants, having a 24/7 police kiosk close to home or office can be a real quality-of-life advantage.

Timings, payments, and receipts

• Timings: All SPS formats are designed for 24/7 access.
• Payments: Card and contactless are widely supported; some stations may also provide cash options.
• Receipts and documents: You’ll get instant digital receipts; many locations also print confirmations and letters on the spot.

Privacy, security, and when to call 999

• Confidential by design: Private booths with opaque glass for sensitive services.
• Secure verification: Emirates ID or passport scans and one-time codes; transactions are logged in Dubai Police systems.
• Emergency vs. SPS: For emergencies or crimes in progress, call 999. For non-emergency inquiries, call 901. Use SPS for routine services, documentation, and non-urgent reports.

Pro tips for first-time users

• If you’re unsure which option to pick, start a live video session from the main menu.
• Have digital copies ready; the in-booth scanner can also digitize paper documents.
• For corporate users, designate authorized staff and maintain a central archive of digital receipts and certificates.
• Tourists can handle lost item reports (e.g., passport or phone) and receive official documents for consulates and insurers.

FAQs about Dubai Smart Police Stations (SPS Dubai)

• Are Smart Police Stations open 24/7? Yes—every day, around the clock.
• Do I need an appointment? No. Walk in, authenticate, and start your service.
• How long do services take? Straightforward tasks often finish in 5–15 minutes; certificates may take longer if additional verification is required.
• Can visitors use SPS? Yes. Many services are available with a passport; live video assistance helps non-residents navigate options.
• Is the Police Clearance Certificate issued instantly? It’s requested instantly; issuance depends on verifications and may vary.
• Where can I see all SPS locations? Use the Dubai Police app or the official SPS portal: sps.dubaipolice.gov.ae.

Bottom line

The Dubai Smart Police Station network turns time-consuming errands into quick, secure, and paperless interactions you can complete anytime. Whether you’re paying traffic fines, reporting a minor incident, or requesting a Police Clearance Certificate, SPS brings official police services closer to your daily life—and closer to the communities where you live and invest.